We want you to be 100% happy with your order! If for any reason you are not satisfied, you may return unworn merchandise within 30 days for a full refund. See below for additional information regarding our return policy.
- Returns must be postmarked within 30 days from the date your order shipped for full-price merchandise, or 14 days for sale merchandise. If you make your return after the specified time period, you will be credited the item’s current selling price.
- Any returns received after 30 days will be returned to sender.
- All apparel must be returned unworn, unaltered and with all original tags attached.
- Some exceptions apply to our standard return policy: shoes must be returned unmarked and in the original shoe box, all other items must remain in their original packaging. We ask that you try on the shoes on a carpeted floor.
- All custom-made/made-to-order items, shipping and handling charges are non-refundable. We are unable to accept COD.
- Returns will be processed back to your original form of payment. Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. Please note that depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account.
For further assistance, please contact us via email at firstname.lastname@example.org, 7 days per week.
Please send an email to email@example.com to receive an RMA (return authorization) number to be written on the box. Packages missing the RMA number will not be accepted and will be returned to sender.
Make sure returned items are shipped using a trackable method. Please note that we are not responsible for lost packages.
See below for details regarding refunds:
- Returns will be processed back to your original form of payment.
- If you received your merchandise as a gift, the refund will be processed back to the purchaser’s original form of payment.
- All refunds made within our return policy window will be for the full dollar amount of your purchase, minus original and return shipping charges.
- Depending on your financial institution, it may take 1 billing cycle after your return has processed for the credit to post to your account.
All returns must be made within the time period specified in our return policy and in new, unworn condition. Some product categories also have additional return requirements; see below for details.
All shoes must be worn on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box, as this is considered a part of the product. Shoes that are returned without a box, in a damaged box, or with marked soles will not be accepted and will be returned to you.
Fragrance products must be returned unopened, in their original packaging.
Any returns received after 30 days will be returned to sender.
Sale items and made to order items are considered Final Sale and not returnable for refund or credit. Final Cut items are considered Final Sale and not returnable for refund or credit. Our gift card program is on the way! Until then, returns for any item you receive as a gift will be credited back to the purchaser’s original form of payment. We are unable to offer price adjustments for any items. For further assistance, please contact us via email firstname.lastname@example.org, 7 days per week.